The hospitality industry is one of the most trusted and valued industries in our country. But what happens when your trust is let down by the carelessness and insubordinate attitude of the officials?
Every reader will agree with me that for any business or industry, the customer is the most critical asset. But when you humiliate your customer, then get ready to take the blowback.
What I'm talking about here is the disgraceful act of SpiceJet Airlines which shook the confidence of its travellers. Shradha Shrimal Tripathi, an employee of Vatsana Technologies Pvt. Ltd., shared her horrific experience on her Facebook account which shuddered me to the core. Here's what happened:
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